Skyrise Digital, LLC (“Skyrise Digital,” “we,” “us,” or “our”) operates CallPilot, an AI-powered call handling service. This Privacy Policy explains how information is collected, used, processed, and protected when you access or use CallPilot. By using CallPilot, you consent to the practices described in this Privacy Policy.

1. Information We Collect

When you sign up for CallPilot or use the service, we may collect information you provide during registration and onboarding, including business name, contact details, business phone number(s), email address, business hours, business information, and call handling preferences.

CallPilot processes incoming calls forwarded to the service. As part of providing the service, CallPilot may process call audio, call recordings, call transcripts, and information provided by callers during the call, which may include a caller’s name, phone number, email address, and the reason for the call.

We may also automatically collect limited technical information when you visit our website, such as IP address, browser type, device information, pages visited, and general usage data. This information may be collected through standard web technologies such as cookies, analytics tools, or similar technologies and is used to operate, maintain, and improve our website and services.

2. How We Use Information

We use information solely to provide, operate, maintain, and improve CallPilot. This includes answering calls, generating transcripts and summaries, applying call transfer preferences, configuring and activating accounts, communicating with customers about setup, activation, free trial support, trial reminders, subscription continuation, troubleshooting issues, supporting customers, maintaining service quality, enforcing our Terms of Service, complying with legal obligations, and protecting Skyrise Digital and others from fraud, abuse, or misuse.

Information may be processed by automated systems, including artificial intelligence models, to generate responses, summaries, and call handling behavior.

We do not sell customer data or caller information. We do not use call data for advertising purposes. We do not use customer or caller information for marketing or advertising purposes unrelated to providing the service.

3. Call Recording and Consent

CallPilot records incoming calls and generates transcripts as part of its core functionality. By using CallPilot, you represent and warrant that you have the legal authority to forward calls to the service and to comply with all applicable call recording and consent laws.

Skyrise Digital is not responsible for your compliance with such laws.

Calls are not actively monitored unless necessary for operational support, troubleshooting, service improvement, legal compliance, or protection of Skyrise Digital’s rights and interests.

4. Data Retention

Skyrise Digital does not intentionally retain call recordings, transcripts, or caller information beyond what is necessary to provide and operate the service.

We may retain limited information for troubleshooting, security, compliance, or legal reasons, and we may also retain data as required to enforce our Terms of Service or protect our legal rights.

Data retention periods may vary depending on system requirements, service functionality, and operational needs.

5. Sharing and Disclosure of Information

Skyrise Digital does not sell, rent, or trade customer data or caller information.

We may share or disclose information with third-party service providers strictly as necessary to operate CallPilot and deliver the service, including call processing, transcription, infrastructure, and related operational services. These providers may process information only to perform services on our behalf and are not permitted to use such information for their own purposes.

If you become a paid subscriber, payment processing may be handled by a third-party payment processor. We do not intentionally store full credit or debit card numbers on our own systems. Payment processors may collect and process billing information according to their own terms and privacy policies.

We may disclose information if required by law, court order, subpoena, or other legal process, or if we reasonably believe disclosure is necessary to protect the rights, property, or safety of Skyrise Digital, our customers, callers, or others.

Some of our service providers may process data in different jurisdictions, including within the United States. By using CallPilot, you acknowledge that information may be processed or stored in locations outside of your state or country where data protection laws may differ.

6. Data Security

We take reasonable administrative, technical, and organizational measures intended to protect information from unauthorized access, use, alteration, or disclosure. However, no method of transmission over the internet or method of electronic storage is completely secure, and we cannot guarantee absolute security.

7. Your Responsibilities

You are responsible for ensuring that the business information you provide is accurate and up to date. You are also responsible for complying with all applicable privacy, telecommunications, and consent laws, including any requirements to notify callers of call recording or automated call handling.

8. Children’s Privacy

CallPilot is not intended for use by individuals under the age of 18, and we do not knowingly collect personal information from children.

9. Changes to This Privacy Policy

We may update this Privacy Policy at any time. Any changes will be posted on our website with an updated “Last Updated” date. Continued use of CallPilot after changes are posted constitutes acceptance of the revised Privacy Policy.

10. Contact Information

If you have questions about this Privacy Policy or our data practices, please contact us at [email protected] or through the Contact Us form on our website.